PT Astra Graphia Tbk started its journey in 1971 as a Xerox Division of PT Astra International Tbk engaging in the exclusive marketing and after sales services of xerox photocopy machines throughout Indonesia, in 1976 became, PT Astra Graphia Tbk, in 1989 Astragraphia became a public company. Astragraphia focuses on the Document Solution business with Fuji Xerox Co. Ltd, as its main principal, a global expert document company with head office in Japan. The Document Solution business does not only comprise the photocopy machine business, but has meanwhile transformed alongside the rapid growth of the IT development to emerge as an IT-Based Document Solution Provider. Its function scope expanded too, starting with document input (creating, scanning, merging, editing), document management (sharing, archiving, distributing, routing) to document output (printing, faxing, copying, e-mailing, web viewing) with various configurations.
Astragraphia has divided Document Solution into four main business areas, namely: Enterprise Document Solution, Graphic Communication Service, Printer Channel Business and Industry Business Solution & Services. The division of those businesses is based on the type of hardware and services offered. Astragraphia underlines providing enhanced values to customers, instead of just selling hardware. This fact is supported by developing the Valued Services and Solutions (VSS) methods in 2004, which is a work efficiency and effectiveness enhancing oriented marketing approach for the customers. The VSS methods starts with an assessment process prior to establishing the document management design for a company. When it has been approved by the customer it is followed by the implementation stage or installation of the solution, followed by an evaluation whether the system is appropriate and achieves productivity expected, and finally the improvement stage if any is required.
Astragraphia managed 32 branch offices and 93 service points spread throughout the country.